Terms & Conditions

Welcome to the Turrbal E-Shop! By accessing or using our website, you agree to be bound by the following terms and conditions. These terms are designed to ensure a clear understanding between Turrbal E-Shop and our customers.

1. General Information
Turrbal E-Shop is owned and operated by Turrbal Dippil, a 100% Brisbane Traditional Owner owned business. All products sold are subject to availability and may vary in price or specifications from the details published on our site.

2. Product Information

  • Artwork and Design: Our products feature unique artwork created by Aboriginal artists. Colors and designs may slightly differ from those displayed on the website due to screen settings and printing processes.

  • Use of Products: Our products are intended for personal use and may not be used for any commercial purposes without prior written consent from Turrbal E-Shop.

3. Ordering and Payment

  • Placing Orders: By placing an order, you confirm that you agree to purchase the products under these terms and conditions. All orders are subject to acceptance and availability.

  • Payment Methods: We accept payment through major credit cards as indicated on our website.

  • Order Confirmation: Upon placing an order, you will receive an email confirmation. If you do not receive this confirmation, please contact us at info@turrbal.com.au.

4. Shipping and Delivery

  • Shipping Rates: Shipping rates are $9.99 per order. 

  • Delivery Times: Estimated delivery times are provided at checkout and may vary depending on the destination.

5. Returns, Refunds, and Replacements
We strive to ensure your satisfaction with our products. However, if you encounter any issues, our return and refund policy is as follows:

  • Returns: As each product is made to order, we do not accept returns unless the product is defective or damaged. If your product arrives damaged or with a printing error, please contact us within 30 days of receiving your order.

    • Refunds: Refunds will be issued in the following cases:

      • The product is defective or damaged.

      • The incorrect product was received.

      • Non-delivery (subject to investigation by the shipping provider).

      • Refunds will be processed using the original payment method.

  • Replacements: We offer replacements for defective or damaged products. Please provide photographic evidence of the defect or damage when contacting us.

To request a refund or replacement, please contact our customer service team at info@turrbal.com.au with your order number and details of the issue.

6. Intellectual Property

  • Rights to Artwork: All designs and artwork on our products are the property of Turrbal Dippil and the respective artists. You may not reproduce, copy, or exploit any of our designs without prior written consent.

7. Privacy Policy

  • Data Collection: We collect personal information such as your name, address, and payment details for the purpose of processing orders. We do not share your information with third parties except as necessary to complete your order.

8. Amendments and Updates

  • Changes to Terms: Turrbal E-Shop reserves the right to amend these terms and conditions at any time. Changes will be effective upon posting on our website. Continued use of the site indicates acceptance of the updated terms.

9. Contact Information
For any questions or concerns about our terms and conditions, please contact us at:
Turrbal E-Shop
Email: info@turrbal.com.au